**Policies updated as of 10/14/2026**
Holistic Services Booking, Cancellation, and Refund Policy
Appointment Confirmation and Payment Requirement
All sessions and readings must be confirmed by 12:00 AM (midnight) on the day of the appointment. The confirmation text will be sent 24 hours before your scheduled session.
• Mandatory Advance Payment: You must make your complete payment at the time of confirming your appointment. It is, also, due by 12am (midnight) the day of your session. If payment is not made by the deadline, regardless of confirmation, the session will be cancelled. The client will be responsible for rescheduling their session.
• Confirmation: Upon scheduling, you will receive an automated text confirming your exact appointment date and time. You will receive a confirmation text 24 hours prior to your scheduled session. Session needs to be confirmed ASAP or by 12am (midnight) the day of your session at the latest.
Cancellation and Late Rescheduling Fees
Because Susan dedicates specific time to prepare for your session, the following fees apply to cancellations and unexcused late changes:
• Late Cancellations: If you cancel your appointment within the 24-hour window, a 25% fee will be assessed. This fee will be required at time of cancellation or added to the next scheduled session. If it's not paid at time of cancellation, it must be paid at time of booking for your next appointment.
• Exceptions: Fees may be waived solely for emergencies or urgent situations deemed acceptable at the discretion of our team
Accepted Payment Methods and Processing Fees
We accept payments through Venmo, Cash App, PayPal, and credit cards. Please note our credit card policy:
• Processing Fee: All credit card transactions will incur a processing fee of up to $5 per $100 spent
• Alternative Payments: To avoid this credit card fee, you may choose to pay via Venmo, Cash App, or PayPal. Usernames are listed at the bottom of this page.
Real-Time Feedback and Resolution Policy
We are deeply committed to delivering meaningful guidance. Because of the intuitive nature of holistic readings, active communication is essential:
• During the Session: If you feel a reading is not aligning, or if you have questions or concerns about the direction of the service, you must bring it up or ask questions during the reading.
• After the Session: Feedback and concerns cannot be addressed after your appointment has concluded. By completing the session, you acknowledge that the service was successfully rendered.
Refund Policy
Because time, energy, and professional services are fully expended once a session is completed, our refund criteria are strictly limited:
• Unless an issue was formally brought to our attention during the reading (as stated above), completed services are non-refundable.
• At management's sole discretion, issues raised appropriately during the session may qualify for a 10% to 25% maximum refund.
• No full refunds will be issued for completed services.
Post-Reading Follow-Up Questions
We want to support you as you process your reading. We offer a limited follow-up window under the following conditions:
• Two-Week Window: You have up to 2 weeks after your reading to submit a few yes/no or simple answer questions for Susan to answer as she can between clients.
• Extended Questions: Any complex questions, or questions sent after the 2-week period expires, will require booking a Follow-Up Mini Session.
• Mini Session Rates: Mini sessions are structured as a 15-minute appointment to discuss your further questions in depth.
Company Right to Reschedule
To maintain the highest standards of energetic alignment and professional delivery, we reserve the right to reschedule any reading or appointment at any time. If we must change your appointment, we will not issue a refund but will transfer the payment over to the rescheduled session. We will work with you to book another time that works mutually for each party.
Payment Methods:
Venmo: @SusanEdwards92
CashApp: $SusanAWNHT
Paypal: @SusanE549
Credit cards can be used for online booking. If scheduling through text, let Ellen know so that she can send you an invoice. We will not ask for credit card information over text